I cancelled my subscription before the payment date, but it still got paid, and I was told my subscription was cancelled just after it was paid. I emailed the company directly for a refund on 12/04/2025, to which they asked for several pieces of information that were provided. On 12/08/2025 I was told the information I provided was useful and that my refund would be ensured. Multiple check-ins and replies went by and they said it was still on the way. Today I tried asking about the refund and was told they needed the same information as before. I was told twice today that the refund is in the works, and to expedite it they would need information I already provided multiple times. They then started spamming replies within seconds of each other all vaguely the same, hinting to the replies being AI. I asked for a human more than once and was once again asked for more information.
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Website mentioned in the report: myiq.com Email address mentioned in the report:help@myiq.com Country (as reported by the user):United States Reporter location:MI 48375, USA Claimed amount lost:$29.99
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UCHARGED
Website mentioned in the report: myiq.com
Email address mentioned in the report: help@myiq.com
Country (as reported by the user): United States
Reporter location: MI 48375, USA
Claimed amount lost: $29.99